Bluestones Retail, based in Jarrow, Newcastle upon Tyne, has passed a new in-depth audit created by SEMA to inject further rigour into their group membership criteria. The audit was conducted by Wayne Wiggins, auditor for external quality assurance company QCS International.
The SEMA Approved Installation Companies (SAICs) audit is designed to be a measure of a company’s ability to meet customer requirements and deliver a quality service. As part of the audit, QCS looked at general business management such as policies, procedures, insurance and legal compliance as well as the internal processes for capturing customers requirements and how that information translates into service delivery by ensuring that installers have the appropriate competence (i.e. skills, qualifications, training, experience and operating licences etc.).
The audit comprised 26 compulsory questions and three non-compulsory questions which whilst not considered as fundamental elements, still form part of the scored assessment and are included to add value and opportunity for improvement.
Mark Pye, Co-Founder and Director of Bluestones Retail, said, “Passing SEMA’s comprehensive audit shows that Bluestones Retail is a company that holds its customers in the highest regard. From our policies and procedures that are in place all the way to how we deliver a customers’ requirements, it shows we are passionate about providing a service that is of the highest standard.”
Lionel Drage, Chairman of the SAIC group, said, “To be accepted into the scheme, SAIC companies must demonstrate a high level of commitment to SEMA quality and safety standards and the industry codes of practice. They must also demonstrate a firm commitment to the SEIRS safety initiatives, have at least one SEIRS registered supervisor on the team and all their permanent staff must hold valid SEIRS ID cards. “